Post by simplynaturalfarm on Mar 17, 2011 15:02:53 GMT -5
Well, after agonizing and such, I placed an order through Hamby for the Nupulse with a few extras and was given EXCELLENT customer service, speedy response with e-mail and suggestion to call with ANY questions, then I phoned with more questions and they answered everything, tried not to act surprised at my stupid questions (I kept calling the milk line the vacuum line etc LOL), and the fellow I spoke to said he would run the order by the person packaging it and make sure I hadn't' forgotten anything obvious, and if so they would call me back and let me make a decision.
Yes, they may have been $40+ more than portable milkers, but I am STILL waiting for a response to my e-mail and phone call from 6 days ago and thought that if that is their idea of customer service, I can't imagine how long anything would take to ship! And if there is a problem with the order, I will never get it resolved before my next cow calves.
I have chosen to put together my own portable vacuum pump for backup and am ordering gauges, regulator etc from elsewhere because of the cost, but I was very impressed with Hamby customer service. Because of the hassle of shipping, I am going to ask our local dairy (local being 1 hour away LOL) if I can steal some acid wash - my husband does their vet work so he was sure they would be amenable to it.
I can easily mix up the sanitizer, teat dips (if I want to go that route) and such because they are not complicated ingredients and I have the individual ingredients already.
Heather
Yes, they may have been $40+ more than portable milkers, but I am STILL waiting for a response to my e-mail and phone call from 6 days ago and thought that if that is their idea of customer service, I can't imagine how long anything would take to ship! And if there is a problem with the order, I will never get it resolved before my next cow calves.
I have chosen to put together my own portable vacuum pump for backup and am ordering gauges, regulator etc from elsewhere because of the cost, but I was very impressed with Hamby customer service. Because of the hassle of shipping, I am going to ask our local dairy (local being 1 hour away LOL) if I can steal some acid wash - my husband does their vet work so he was sure they would be amenable to it.
I can easily mix up the sanitizer, teat dips (if I want to go that route) and such because they are not complicated ingredients and I have the individual ingredients already.
Heather